Chelsea Parc at TuscawillaPrivacy Policy
Last updated: August 19, 2026
This Privacy Policy explains how Chelsea Parc at Tuscawilla Homeowners Association, Inc. ("we," "us," or "the HOA") collects, uses, and protects information when you contact us, including by phone or text message (SMS). We serve the Chelsea Parc at Tuscawilla community of 207 townhomes and single-family homes in Winter Springs, Florida.
Information We Collect
When you call our phone line, exchange text messages with us, or chat with Chelsea (our AI assistant) on this website, we may collect your phone number, the content of your call, message, or chat, and any information you choose to share (such as your name, address within the community, or the nature of your request).
SMS / Text Messaging Program
Consent: We only send text messages to residents who have verbally agreed to receive them during a live phone call with our automated phone system. When a caller requests a text confirmation, link, or follow-up, our system asks the caller to confirm they want to receive a text message at the number they are calling from, and a message is sent only after the caller verbally agrees. This consent is logged in our call records.
Message frequency: Message frequency varies depending on your interactions with our phone system — for example, you may receive a single confirmation text after a call, or occasional follow-up texts related to your request. We do not send recurring marketing text campaigns.
Message and data rates may apply.
Opt-out: You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message, and no further texts will be sent unless you opt back in.
Help: Reply HELP to any message for assistance, or contact us using the information below.
No sharing for marketing: We do not sell, rent, or share your mobile phone number with third parties for their own marketing or promotional purposes. Your number is used solely to communicate with you about your request to Chelsea Parc at Tuscawilla HOA and is shared only with service providers (such as our phone/text platform providers) strictly to deliver that communication.
How We Use Information
We use the information we collect to respond to your calls and messages, provide community information, and maintain records of resident communications with the HOA. We do not use your information for unrelated marketing purposes.
How We Protect Information
We take reasonable measures to protect the information you share with us. Call and message records are retained only as long as necessary for HOA administrative purposes.
Third-Party Service Providers
We use third-party providers (such as telephony and SMS platform providers) to operate our phone and text messaging system. These providers process information solely to deliver our communications with you and are not permitted to use it for their own marketing purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our text messaging program, contact us at:
Chelsea Parc at Tuscawilla Homeowners Association, Inc.
1500 Braewick Street, Winter Springs, FL 32708
Phone: (407) 362-9575